Customer Service

General Terms and Conditions

By placing an order with via this website, email or telephone is subject to your agreement with our terms and conditions however this does not affect your statutory rights.

About Us

Our Contact Details:-

One Stop Cookery

16 Finch Mill Ave, Appley Bridge, Wigan, Lancashire WN6 9DF


You can contact us via this site or:-

Email -


Placing an Order

Once you have placed an order via you will receive and email confirming the details of your order.

The order represents an offer to purchase products via the site and is only accepted once full payment has been received for the products and postage and we send an email to confirm that the products have been dispatched.

We reserve the right to refuse orders for any reason which may include, but is not limited to, were products are not available, destinations we consider products are at risk and none receipt of full payment.

In the situation we are unable to fulfil your order we will refund you for the items that are unavailable.


 Dispatch and Delivery


We aim to process and dispatch all orders received between 9am and 3pm, Monday to Friday (excluding Bank Holidays), on the same day; subject to the availability of the products ordered and acceptance of you order.

All our delivery services are subject to the Terms and Conditions of Royal Mail.

Unless otherwise stated or by prior agreement, all items are dispatched by 2nd Class Royal Mail and delivery times shown at checkout are estimates only and are based on delivery times stated by Royal Mail. Please be aware delays are occasionally inevitable due to busy periods and unforeseen circumstances.

We are not responsible for delays in delivery that are beyond our control, for example; strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for damages, charges or expenses caused directly or indirectly by any delay in delivery of the ordered products.

Please ensure someone is available to accept your delivery, however if the postman is unable to delivery your parcel a red card will be put through your door informing you that the parcel is available to collect or offering alternative delivery options.

You are responsible for any items not collected that are returned to us and for any additional postage costs incurred as a result of non-collection.




All images and descriptions of our products are portrayed as honestly and accurately as possible and although unlikely, there may be minor differences between the image and the item you receive, as a result of the production process.

If you are unhappy with the product, you are welcome to return the item subject to the returns policy.



We endeavour to ensure all prices are accurate, although it may be necessary to change these occasionally and any changes will be confirmed with you at the time of you placing your order.

All prices include VAT as and when applicable.


Payment and Privacy


At present payment for your order can only be made via PAYPAL or BACS Bank Transfer.

Credit Cards can be used via the PayPal gateway for your purchase or via the standard PayPal account.

Your information will not be shared with any 3rd party other than those required to fulfil your order.


Refunds and Returns


If you wish to return an item please contact us within 7 days of the date it was delivered.

The returned item remains you property until we receive it and as such we cannot accept responsibility for the safe return of the item and advise customers to return goods by recorded delivery (with the appropriate insurance) and keep proof of postage.

The right to return goods does not apply to perishable goods (ie. Fondant icing and other edibles).

All returns and refunds are subject to our Returns Policy




The copyright and other intellectual property rights in the content and material on this website including the name "One Stop Cookery", photographs, logos, trade marks and graphical images are owned by or licensed to

Use of the website or its contents, other than for personal, non-commercial use is prohibited without the permission of


Disclaimer's liability for a claim shall not exceed to cost of the items supplied to you.

You are responsible for the confidentiality of your password, account and the activities that take place on your account, as such are not liable for any loss or damages caused by your failure to protect your accounts integrity.


General reserves the right to change these Terms and Conditions at any time in the future with the effects of those changes taking place immediately.

The website is intended for UK viewers and as such is subject to English Courts jurisdiction and in governed in accordance with English law.

If you breach any of these Terms and Conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.


One Stop Cookery